NASS AcademyADD HotelITH SalzburgSchool Leadership

Governance &
Operating Framework

One School. One Vision. Shared Responsibility. Clear Accountability.

A single operating model defining who leads, who delivers, who advises, and who is informed — with the accountability matrix and escalation pathways running as live reporting systems inside this console.

Prepared forCEO / Board Review

ModelCollaborative Partnership

Review cycleAnnual

Collaboration is encouraged.
Accountability is never shared ambiguously.

Every operational, academic, and strategic process has exactly one accountable owner — supported by partners who deliver, advise, or stay informed.

The four governing partners

NASS Academy

Academic Governance & Institutional Oversight

Academic governance, quality assurance, institutional policy, and strategic educational leadership.

Academic qualityGovernance frameworksBudget approval

ADD Hotel

Industry & Practical Training Partner

The live hospitality environment where students build workplace competence through structured practical training.

Practical trainingDepartment allocationTrainer performance

ITH Salzburg

International Standards & Technical Advisory

International hospitality expertise, curriculum guidance, benchmarking, and quality calibration.

Curriculum guidanceBenchmarkingTrainer development

School Principal

Executive Owner of Implementation

Integrates academic delivery, practical training, student development, and operations into one coordinated system.

Daily operationsSafeguardingCross-partner coordination

Operational bridge: the Hotel School Coordinator (HSC) facilitates communication and practical-training logistics between the School and Hotel — supporting implementation without replacing the Principal's decision-making authority.

02Decision Rights Framework

Who decides what

Decisions sit with the partner best positioned to make them. Routine matters move fast at the operational level; matters touching multiple partners require joint approval.

Principal May decide independently

Daily school operations & teacher deployment
Student attendance, discipline & welfare interventions
Internal timetable adjustments (non-material to hotel)
School-based assessment administration
Immediate safeguarding & emergency actions

ADD Hotel May decide independently

Departmental trainer allocation & schedules
Health, safety & service standards
Operational supervision during practical training
Guest-experience & operational restrictions
Daily practical activities & coaching methods

ITH Salzburg May issue independently

Technical & benchmarking recommendations
Curriculum enhancement guidance
Trainer development recommendations
Programme quality reviews
Hospitality standards guidance

NASS Academy May decide independently

Academic governance & institutional policy
Governance framework approvals
Educational system development
Staffing structures requiring institutional approval
Ownership-level escalation decisions

⚖ Decisions requiring joint approval

Student Development

Specialisation & department allocation
Placement appeals
Major progression decisions

Programme Delivery

Changes to the practical-training model
Annual timetable (academic × hotel)
Practical assessment framework
Expansion of practical training days

Strategic Development

Annual operating-model revisions
Partnership development initiatives
Major restructuring & policy change

03Reporting System · Accountability

RACI Accountability Matrix

The full responsibility model across all governance activity. Tap a partner column to trace their footprint, or filter to the activities each partner is accountable for.

A Accountable — final authority R Responsible — delivers C Consulted — advises I Informed — kept updated A/R — accountable & delivering

Governance Activity	NASSAcademy	ADDHotel	ITHSalzburg	PrincipalSchool	HSCCoordinator	Accountable

Tip: Governance Reporting itself is a live activity in this matrix — the Principal is accountable, with all partners consulted. That reporting is what powers the console in section 05.

04Reporting System · Issue Resolution

Collaborative Escalation Framework

Resolve issues at the lowest appropriate level; escalate only when necessary. Tap any level to see who owns it, the typical triggers, and the target resolution window.

EmergencyImmediate response — bypasses standard escalation. Injury, safeguarding, missing student, security or reputational incidents. Notify the Principal, secure safety, record same day, review within 48h.

Live Issue Register

Filtered against SLA targets · sample cycle

Ref	Issue	Level	Owner	Status	Age / SLA

How to read it: each issue is tagged to an escalation level with its own resolution SLA (L1 24–48h · L2 48–72h · L3 3–5 days). The register flags anything approaching or past its target so nothing slips between the School and the Hotel.

05Governance Reporting Console

The board view

One screen the Principal reports from each cycle — accountability spread, open issues against SLA, the decision log, and outstanding actions across the partnership.

Open issues by escalation level

Accountability distribution (who owns the "A")

Decision log — current cycle

Expansion of practical training days	Joint	Pending
Annual timetable (academic × hotel)	Joint	Approved
Practical assessment framework	Joint	In review
F&B trainer allocation — Tue block	ADD Hotel	Approved
Internal timetable adjustment	Principal	Approved

Action tracker — outstanding

Align ITH assessment calibration with NASS rubric	SP · NASS	Due +2d
Confirm Salzburg June window vs exam calendar	Partners	Due +9d
Resolve Tue practical rotation clash	Principal	Overdue
Practical-station capacity plan	ADD Hotel	Due +5d
Post-incident review — safeguarding case	Principal	Complete

One School. Clear accountability. Shared purpose. Every figure above traces back to a named owner in the RACI matrix and a defined pathway in the escalation framework — governance you can report on, not just describe.